Shipping & Delivery
Shipping Fee
Free Shipping Worldwide: Shipping fee is included in product price, thus no additional shipping fee is charged.
Delivery by DHL
We use only DHL, the fastest and the most reliable international carrier in Japan, to deliver your valuable item all the way from Japan to your doorstep, anywhere in the world.
Duties and Taxes
Any duties and taxes may be charged on importing snacks in your country, to that you are responsible. Please check to your tax authority.
Delivery Days
| Area | Delivery Days |
| North America | 5 - 7 |
| Central and South America | 6 - 10 |
| Europe | 5 - 7 |
| Oceania | 5 - 7 |
| Asia | 3 - 6 |
| Africa | 6 - 10 |
Please be noted that the actual delivery days may differ from that listed in the above table if the package requires more time for customs clearance or the destination is in a remote area. The delivery days only indicates the average days required for normal delivery and does not in any way guarantee the exact delivery days.
Tracking Your Shipment
As soon as we ship out your item, we email you a tracking number with which you can check a delivery status from Japan to your home on following tracking service site of DHL.
https://www.dhl.com/jp-en/home.html
If you created your account during checkout, click a person icon on the top of the site and log in your account, then click on Orders > Tracking Number. It shows an updated delivery status.
Countries We Ship
| Area | Countries we ship |
| North America | Canada, United States of America |
| Central and South America | Argentina, Brazil, Chile, Costa Rica, Mexico |
| Europe | Armenia, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Greenland, Hungary, Iceland, Italy, Latvia, Lithuania, Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal, Republic or Ireland, Romania, Slovakia, Spain, Sweden, Switzerland, Turkey, Ukraine, United Kingdom |
| Oceania | New Zealand |
| Asia | Brunei, Cambodia, China, Hong Kong, India, Indonesia, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand, Vietnam |
| Africa | South Africa |
*Alphabetical Order
*Russia is not included in the above list. DHL does not provide a deliver service to Russia because lots of complicated documentations to clear import are required by Russian authority.
*Australia is not included in the above list. Australia prohibits any imports of foods and agricultural products.
Packaging
We carefully pack snacks to protect it from any damages on a journey from Japan to worldwide.